Leaf Player support deskEmail support

Support

Tell us what you were trying to play.

A useful report is short, specific, and safe to share. Start with the checks below, then email the details that remain.

Email Leaf Player SupportCheck the FAQ

Playback problem

  • Note whether the item is audio or video.
  • Record the container or extension if known.
  • Say whether other items from the same source play.
  • Include the visible error exactly as shown.

Source problem

  • Name the source family: Files, Drive, OneDrive, SMB, WebDAV, or Jellyfin.
  • Run Server Check when the source supports it.
  • Say whether browsing, playback, or both fail.
  • Do not include the password or token.

Offline problem

  • Report the folder and visible state.
  • Say whether transfer progress changes.
  • Note free storage if iOS reports it is low.
  • Say whether a retry resumes or starts over.

Purchase problem

  • Confirm the App Store account is the purchaser’s.
  • Use Restore Purchases from the app.
  • Do not send receipts or payment details unless Apple requests them through its own support flow.

A good report includes

Copy this checklist
  1. The Leaf Player screen and action that led to the problem.
  2. What you expected and what happened instead.
  3. Whether the issue happens every time.
  4. Your iPhone or iPad model and iOS version.
  5. The source family and media type, without private credentials.
  6. An optional screenshot and the app’s optional redacted diagnostic package.

[email protected]

Privacy: support is handled by email. Leaf Player does not continuously upload logs. You decide whether to attach a screenshot or prepared diagnostics from the app.